Returns, Rufunds & Warranty Terms & Conditions
1. All product returns must be clearly addressed as follows:
Yoo’s Technology PTY LTD
“Returns Department"
C12/2A Westall Road, Springvale VIC 3171

2. Customers must first apply for a return authorisation (RA) number by contacting us by service@yoos.com.au before returning any product to Yoo’s Technology. Customers can always contact our support team by calling our 1300-number (temporarily unavailable) to obtain the return authorisation number. When returning a product, the RA number or original invoice number / order number must be clearly visible outside the packaging. Products returned without an reference number will be rejected. Any returns outside of warranty claims, are subject to our prior approval.

3. You can ask for a replacement or refund if the problem with a product is major. Within ACCC guidelines for refunds the following factors will be taken into account to
determine the refund value:
• how much time has passed since the product was purchased
• type of product • how a consumer is likely to use the product
• the length of time for which it is reasonable for the product to be used
• the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

4. As of 12 PM AEDT 27/03/2020 all change of mind returns have been suspended until further notice due to the ongoing COVID-19 situation

5. Returns of products that have been dropped/damaged/modified/tampered/manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process. Returns of software or games will not be accepted unless it's for a warranty claim.

6. Advance replacement is only available for certain products where this is stated in the product description. Please contact us for instructions to be provided how to arrange this.

7. If products received are not as per your order, please inform Yoo’s Technology within 24 hours of receiving the delivery, do not open any packaging or use the products as it will be deemed as an acceptance of goods and will not be accepted for return. Yoo’s Technology may pack non retail boxed items using re-used packaging materials for added protection (e.g. hard drive packed inside an empty retail cdrom box).

8. There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations.

9. We do not accept any returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones, unless the item is faulty.

10. Yoo’s Technology reserves the title of ownership for any extra or incorrect goods shipped as result of our error. We will arrange any extra shipments to recover these goods, and cover the cost in resolving this issue.

Warranty
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Upon Yoo’s Technology testing the products if the fault is determined as a major failure the customer can choose:
• a refund
• an identical replacement, or one of similar value if reasonably available
If the fault is determined as a minor failure Yoo’s Technology will choose to:
• repair the goods
• replace the goods
• offer a refund

3. Some products provide a local or direct manufacturer to customer warranty service. These products include printers, scanners, UPS and monitors and many other retail products. It is the customer choice to either use these services or return the product back to Yoo’s Technology. We strongly encourage usage of these services as it generally provides faster turnaround times and may sometimes be an onsite service where the service is performed at the customer's premises. Please read the manufacturer's warranty terms and conditions for the specific details.

3. Some products provide a local or direct manufacturer to customer warranty service. These products include printers, scanners, UPS and monitors and many other retail products. It is the customer choice to either use these services or return the product back to Yoo’s Technology. We strongly encourage usage of these services as it generally provides faster turnaround times and may sometimes be an onsite service where the service is performed at the customer's premises. Please read the manufacturer's warranty terms and conditions for the specific details.